03.1. Conclusion of the Travel Contract – General Provisions
Ötztal Tourismus describes the service partner, the essential features of the travel service offered (including ancillary services) and the availability on a daily basis. However, this service presentation does not represent an offer of the service partner or, respectively, by Ötztal Tourismus to conclude a contract, but is rather to be understood as an invitation to the guests to submit a corresponding offer to enter into a contract (Vertragsanbot). With the booking, the guest submits an offer to the service partner to conclude a contract. The guest is bound to this binding offer for 3 working days. The contract is concluded by (written) confirmation (e.g. by e-mail) by Ötztal Tourismus on behalf of the service partner.
When procuring travel services, Ötztal Tourismus shall act as a communicating messenger on behalf of the guest and declarations of intent shall be passed on to the relevant service partner.
Bookings can also be made for several guests (for co-travellers) in one transaction. In this case, the person making the booking ("guest") must guarantee that he/she is authorised to also act on behalf of the co-travellers. The person placing the order must make the travel documents received available to his/her co-travellers at his/her own risk (e.g. by forwarding the e-mails).
03.2. Booking steps when using the Online Booking Centre for „Experiences“ of Ötztal Tourismus
In the Online Booking Centre of Ötztal Tourismus for "Experiences" (available at www.oetztal.com/experiences), the essential features of the travel services offered (including ancillary services) and the availability are described on a daily basis. However, this service presentation does not constitute an offer by the service partner or, respectively, Ötztal Tourismus to conclude a contract, but is rather to be understood as an invitation to the guests to submit a corresponding offer to enter into a contract (Vertragsanbot).
The guest can individualise the services presented in the Online Booking Centre and select them by clicking the "Add to shopping basket" button. Subsequently, the selected services and data can be supplemented and continuously checked and edited.
In the booking step "Your data" the guest can enter his/her data (sub-step "Your data"). In order to proceed with the order process, the guest is obliged to fill in all mandatory fields completely and truthfully. Any input errors made by the guest are the responsibility of the guest. Ötztal Tourismus will only check whether all mandatory fields have been filled in, there will be no check of the content with regard to input errors. In addition, the guest can choose on a case-by-case basis whether the service is to be issued as a ticket (booking confirmation with QR code) or loaded onto a guest card that is active at the time the service is provided (indication of the card number is mandatory; in some cases further information is required and an automatic check of availability and authorisation is carried out).
Subsequently, the desired payment and dispatch method can be selected (sub-step "Your payment"). Finally, in the booking step "Your data", the guest must also confirm that he/she has read and accepted these GTC, the data protection declaration, the standard information sheet and any GTC of the service partner offering the booked services concerning the booked services.
The order is completed by clicking the button "Book with obligation to pay". The guest thereby makes a binding contractual declaration. By sending the booking in the Online Booking Centre, the guest accepts the applicability of these GTC and submits a binding contractual offer to enter into a contract with regard to the service(s) in the shopping basket. The guest is bound to this binding offer for 3 working days.
After completion of the payment process, the order will be confirmed by Ötztal Tourismus in the next booking step "Confirmation" by sending a confirmation e-mail (partly including a digital ticket, see below) to the e-mail address provided. This order confirmation serves to inform the guest that the order has been received by the service partner offering the service and contains all important information about the already booked service as well as, in some cases, the ticket for the use of the booked service.
The text of the contract will not be saved by Ötztal Tourismus or the service partner. Together with the declaration of acceptance, you will again receive the respectively applicable GTC, with which the essential parts of the contract are made available to the guests. Ötztal Tourismus recommends saving and printing the completed order as well as the applicable terms and conditions of contract in this way.
03.3. Booking steps when booking via the „Digital Travel Guide“
The booking of transport services or, respectively, of other travel services can also be made via the "Digital Travel Guide" (registration is mandatory). The booking procedure here is the same as when booking via the online booking centre for "Experiences" of Ötztal Tourismus. In addition to the booking confirmation, the guest will then receive a digital ticket, which will be displayed in the Digital Travel Guide.
03.4. Applicability of the service partner’s GTC and these GTC
Unless otherwise agreed in the individual agreement (e.g. different cancellation or payment conditions), any GTC of the service partner shall apply to the contract concluded between the guest and the service partner. These are linked separately in the booking process.
The contractual relationship between the guest and the service partner is thus determined by the individual agreement, the GTC of the service partner and these GTC. In the event of deviations in content, the individual agreement shall take precedence over the other contractual components and the service partner's GTC shall enjoy priority over these GTC.